Refund policy

At Tin Shed Seed Company, we stand behind every every product we ship. Your success matters to us. If something isn’t right, we’ll work to make it right.

OUR COMMITMENT TO YOU

We’re focused on building long-term relationships with our customers. If you experience an issue with a product, receive a damaged shipment, or order the wrong item, just reach out - we’re here to help.

We’re real people who genuinely care about your results.

RETURNS & EXCHANGES

We accept returns on unused and unopened products within 30 days of delivery.

To be eligible for a return:

  • Product must be unused
  • Product must be in its original packaging
  • Product must not be damaged after delivery
  • You must contact us before returning the item

Because our products are consumable agricultural goods, opened or used items cannot be returned unless there is a verified product defect.

If you believe there’s a quality issue, contact us right away so we can review and determine the best solution.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect:

  • Take photos of the package and product
  • Contact us within 5 days of delivery

We’ll resolve the issue quickly and may offer a replacement, store credit, or refund depending on the situation.

REFUNDS

Once your return is received and inspected, refunds will be issued to the original payment method.

Please allow 5 - 10 business days for processing, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

SHIPPING RETURNS

Customers are responsible for return shipping costs unless the return is due to shipping damage, a manufacturer defect, or an incorrect order.

We recommend using a trackable shipping service for all returns.

SEED PERFORMANCE & GROWING CONDITIONS

We take pride in producing high-quality seed blends. However, results can vary based on soil conditions, weather, planting methods, soil pH, moisture, and other environmental factors outside of our control.

If you’re having issues with germination or performance, reach out - we’re happy to help troubleshoot and guide you toward a solution.

Our goal isn’t just to sell seed - it’s to help you get the most out of your land.

HOW TO START A RETURN

To begin a return or contact our customer service team:

Email: info@tinshedseed.com

Please include your order number and a brief description of the issue so we can assist you quickly.

OUR PROMISE

We’re a family-run business with Midwest roots.

If something isn’t right, we want to hear about it. We’ll always work with you fairly and professionally to find the right solution.

That's the Tin Shed Way.